At EISA CRYSTALS, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, we are here to help. Please review our refund and return policy below for more details.

1. Overview

Our refund and return policy lasts for 30 days. If 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.

To be eligible for a return:

  • Your item must be unused, in the same condition that you received it, and in its original packaging.
  • We require a receipt or proof of purchase to complete your return.

Please note, do not send your purchase back to the manufacturer.

2. Non-Returnable Items

Certain items are exempt from returns, including:

  • Perishable goods (e.g., food, flowers, newspapers, or magazines)
  • Intimate or sanitary products
  • Hazardous materials
  • Flammable liquids or gases
  • Gift cards
  • Downloadable software products
  • Certain health and personal care items

3. Partial Refunds

In some cases, only partial refunds may be granted:

  • Books with obvious signs of use
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

4. Refunds Process

Once we receive and inspect your return, we will send you an email notification regarding the approval or rejection of your refund.

If approved, your refund will be processed and applied to your credit card or original method of payment within a certain number of days.

5. Late or Missing Refunds

If you haven’t received your refund yet:

  • First, check your bank account again.
  • Contact your credit card company; it may take some time before the refund is posted.
  • Contact your bank as processing times for refunds may vary.

If you’ve done all of the above and still haven’t received your refund, please contact us at eisacrystals7@gmail.com.

6. Sale Items

Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item for the same product, send us an email at eisacrystals7@gmail.com. Once approved, please mail your item to the address provided in our response.

8. Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item was not marked as a gift, or if the gift giver had the order shipped to themselves, the refund will be sent to the gift giver.

9. Shipping Returns

To return your product, mail it to the address provided by our team after contacting us.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

10. Need Help?

For any questions related to refunds or returns, please contact us at eisacrystals7@gmail.com. We’re here to assist you and ensure a smooth return process.