At EISA CRYSTALS, we are dedicated to providing an exceptional shopping experience and ensuring that your orders are delivered promptly and safely. Our Shipping and Delivery Policy outlines all the important information you need to know regarding how we handle the shipment of your purchases.

Processing and Shipping Time

• All orders are processed and shipped within 7 to 10 business days.
• Orders are not shipped or delivered on weekends or public holidays.
• During periods of high order volumes, such as holidays or special promotions, shipping may be delayed by a few days. We kindly ask for your patience during such times, and rest assured, we will notify you via email if any significant delays occur.
• Same-day dispatch is available for orders processed before the cut-off time, subject to product availability.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on the shipping destination and method selected.

• Domestic Shipping: Standard delivery times may range from 3 to 5 business days once the order has been dispatched.
• International Shipping: Delivery times will depend on the destination country. Please expect international orders to take 7 to 14 business days for delivery. Additional customs clearance time may apply.

Please note: Any delays caused by customs clearance, holidays, or weather conditions are beyond our control.

Incorrect Shipping Address

It is the customer’s responsibility to ensure the shipping address provided during checkout is correct.

• If an incorrect address has been provided, please contact us immediately at eisacrystals7@gmail.com to make corrections. There is a short window to make changes before your order is shipped.
• Orders returned due to incorrect addresses will be subject to a restocking fee. Additional shipping charges may also apply for reshipping the order to the correct address.

Undeliverable Orders

In the event that a package is returned to us as undeliverable due to incorrect or incomplete shipping information, customers may be charged a restocking fee and will need to cover any additional shipping costs for reshipping.

Lost or Stolen Packages

EISA CRYSTALS is not responsible for lost or stolen packages after they have been marked as delivered by the carrier. If your tracking information shows that your package was delivered but you have not received it, we recommend contacting your local authorities or the shipping carrier for further assistance.

Out-of-Stock Items

If any item in your order is out of stock, we will notify you promptly. In such cases, we will wait for the entire order to be restocked before dispatching. If you prefer to receive available items first, please contact our customer service team.

Import Duties and Taxes

Please be aware that international orders may be subject to import duties and taxes upon arrival in the destination country. Customers are responsible for settling any additional fees charged by customs or tax authorities. EISA CRYSTALS has no control over these charges, and they vary by country.

Return and Refund Policy

If you need to return an item, please refer to our Return and Refund Policy. All returns must be initiated within the specified return period, and products must be in their original, unused, and unopened condition.

Acceptance of Terms

By placing an order with EISA CRYSTALS, you agree to our Shipping and Delivery Policy. This policy is subject to change without prior notice.

Contact Us

If you have any questions or need further assistance, please contact us at:

• Email: eisacrystals7@gmail.com

We are here to help and ensure your experience with EISA CRYSTALS is a positive one!